Matt Depew
IT Service Desk Specialist at Progressive Insurance
- Role
- IT Service Desk Specialist at Progressive Insurance
- Location
- Dayton, OH, US
- LinkedIn followers
- 500 followers
About Matt Depew
Send a connection request if you\'d like. Or enjoy some Art.
Experience
IT Service Desk Specialist
Mar 2017 — Present · Mayfield Village, OH, US
Troubleshoots reported problems and documents diagnostic steps for issues related to computers, peripheral equipment, and phone systems- Conducts research to find solutions and implements the most appropriate solution- Ensures users maintain local and remote access to multiple-server/OS profiles without issue, assisting with password-resets, usergroup-based permissions, as well as network troubleshooting, when necessary- Configures users’ mobile devices to allow for corporate e-mail as well as other Progressive-specific applications to be accessed with ease- Ensures end-user functionality, control, and quality via Remedy ticketing system, tracking errors to remedy system functionality with regard to software and hardware issues.
Education
The University of Akron
Bachelor of Arts, Media Production
2007 — 2011
Cochise College
Associate’s Degree, Electrical, Electronic and Communications Engineering Technology/Technician
2013 — 2014
Skills
- Active Directory
- Dcgs-a
- Microsoft Office
- Networking
- Photography
- Photoshop
- Secure Shell (Ssh)
- System Administration
- Video Conferencing
- Video Editing
- Vmware
- Videography
- Video Production
- Microsoft Excel
- Avid Media Composer
- Vdi
- Multimedia
- Powerpoint
- Editing
- Broadcast
- Avid
- Video
- Camera
- Microsoft Word
- Adobe Creative Suite
- Film Production
- Camera Operating
- Radio Broadcasting
- Film
- Premiere
- Blogging
- Audio Editing
- Word
- Excel
- Post Production
- Lighting
- Spanish
- Graphic Design
- Html
- Recording
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