Depaalii Sharrma
Manager, Customer Success | PMP® Project Manager | ESOPs, Cap Table management & Private Equity | Powering Client Success across USA& APAC | Ex-AMEX | Building QAPITA | Finance and Investment
- Role
- Manager, Customer Success at Qapita
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Depaalii Sharrma
I’m a results-driven Project Manager and Client Success specialist, passionate about…
Experience
Manager, Customer Success
Jul 2025 — Present
Strategic Customer Success Development: Formulated and implemented tailored CS strategies to optimize customerjourney touchpoints, including US client onboarding, upcoming renewals, and QBRs/EBRs.• Cross-Functional Collaboration & Insights: Collaborated closely with founding members to provide critical insights, directlycontributing to the enhancement of the overall customer process.• Product Adoption & Engagement Initiatives: Strategically planned and executed new projects and creative customercampaigns to identify and address opportunities for increased product usage and adoption.• Performance Analytics & Reporting: Regularly reported on key performance indicators such as product adoption, usage,customer health, renewals, churn rates, and CSAT scores to leadership, delivering actionable insights to stakeholders.• Renewal Pipeline & Operational Excellence: Experimented with diverse approaches to generate and maintain a steady,qualified pipeline of renewals, while providing operational oversight to ensure all targets and KPIs were met. ClientEnablement: Educated clients on best practices to ensure their success and maximize product value.• Engaged Stakeholders for Risk Management Integration: Actively engaged stakeholders to embed risk managementpractices within operational processes, showcasing strong communication, influencing, and stakeholder management skillsessential for project success.• Ensured Regulatory and Policy Compliance: Consistently ensured compliance with all relevant policies, standards, andregulatory requirements, demonstrating a strong understanding of compliance and the importance of adherence withinproject environments.
Education
Sabarmati University
Master of Arts - MA, English Language and Literature/Letters
2017 — 2019
Delhi University
Bachelor of Arts - BA, English Language and Literature/Letters
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