Deonate Nelson
- Role
- Executive IT Support Agent Analyst at WestRock Company
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Deonate Nelson
Highly motivated Technical Support professional with over six years of customer service…
Experience
Executive IT Support Agent Analyst
Feb 2017 — Present
Exceptional telephone etiquette • Provides executive support to clients and resolved their problems via e-mail,phone calls and other media. • Maintain customer care for end-users by resolving hardware and software problems promptly and appropriately • Install new equipment when needed • Travel to customer site for locate support is needed • Provide support for end users by using remote control functions provided by SCCM • Assisted users with migrating to a common domain after Rock-Tenn merged with Mead West Vaco to form West Rock Company • Assisted users with migrating from Office 2010 to Office 365 • Assited with Implementation of Office 365 cloud based system • Supported Executives with any computer issues at our Home Office location • Insisted in incorporating I.T. infractsructure during WestRock Home Office move from Norcross to Atlanta/Perimieter.
Skills
- Hardware
- Microsoft Word
- Networking
- Windows 7
- Microsoft Office
- Remote Troubleshooting
- Help Desk Support
- Windows Xp
- Customer Service
- Computer Hardware
- Technical Support
- Hardware Installation
- Government
- Teamwork
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