Deon Palmer
Customer Operations Technician IV ( Senior Data Center Technician)
- Role
- Customer Operations Technician Iv (Senior Data Center Technician) at Equinix
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Deon Palmer
I consider myself a result-driven professional with several years of experience in network operations center (NOC) support, network infrastructure, and IT management across various industries. I am highly skilled in providing exceptional service to customers, and vendors in fast-paced environments. I specialize in installing, maintaining and troubleshooting various networking equipment such as servers,switches, and routers as well as cabling infrastructure (CAT 3/CAT 5/CAT 6 copper, fiber and coaxial). My career highlights: Currently, I am a Customer Operations technician at Equinix LLC. Throughout my career I have excelled in various roles including technical support specialist, network technician, computer repair technician and sales management. In all my roles, I have been a consistent high-performer and I have attained achievements for bringing in results in every role. Academically, I have completed an associate degree in Computer Science from Mott Community College. Furthermore, and I am currently continuing my education at Georgia State University.I am a passionate learner and I always work in a high-performance mode. In my free time, I enjoy running, film production, video editing, basketball, and traveling. I have extensive knowledge in Microsoft Office Suite, Active Directory, Microsoft Windows, TCP/IP, Linux, Unix Administration, MySQL, PHP, Troubleshooting, DNS, FTP, Network Cabling, WAN, OSI Model, LAN, Switches, Routers, as well as several other useful tools. Looking forward to connect with other ambitious professionals!
Experience
Customer Operations Technician Iv (Senior Data Center Technician)
Sep 2023 — Present · Atlanta, GA, US
Configure and support Layers 1-3 network infrastructure, including switches, routing, and physical datalink connections.• Perform rack and stack of servers, switches, routers, firewalls, and other hardware infrastructure.• Troubleshoot and resolve hardware and connectivity issues involving servers, network devices, and storage systems.•Maintain, repair, and upgrade enterprise-class servers, including blade systems, storage libraries, and SAN/NAS devices.• Install, terminate, and test fiber optic and copper cabling in compliance with industry standards.• Work with TCP/IP networking and assist in basic and advanced network troubleshooting.• Maintain data center standards including power, cooling, and physical security requirements.
Education
Mott Community College
associates, Computer Science
2016 — 2018
Georgia State University
Bachelor of Business Administration - BBA
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