Deo Haohao
Operations Manager with over 25 years’ experience in tourism & hospitality
- Role
- Guest Services Manager at Wyndham Vacation Ownership
- Location
- Kapaa, HI, US
- LinkedIn followers
- 500 followers
About Deo Haohao
Highly personable Hospitality Manager with over twenty-five years of experience.…
Experience
Guest Services Manager
Dec 2022 — Present · Princeville, HI, US
A guest services manager handles visitor needs, front-desk operations, and ensures the highest level of guest satisfaction. Guest services managers assess employee performance, create strategies and services to enhance productivity and increase revenue and profitability. They also handle guest complaints, providing service replacements or refunds as needed. They are in charge of the safety and security of hotel amenities such as the pool, spa, gym, and valet services, as well as the inventory of required supplies. A guest services manager must be an excellent communicator and leader to successfully manage staff and operational responsibilities.(as defined by wizehire)
Education
Heald Business
Associate’s Degree
1995 — 1997
Skills
- Online Travel
- Direct Marketing
- Account Management
- Brand Awareness
- Budgets
- Call Centers
- Customer Satisfaction
- Customer Service
- Direct Sales
- E-Commerce
- Email Marketing
- Event Management
- Event Planning
- Food
- Front Office
- Guest Service Management
- Hospitality
- Hospitality Industry
- Hospitality Management
- Hotel Booking
- Hotel Management
- Hotels
- Leisure
- Meeting Planning
- Micros
- Online Marketing
- Pre-Opening
- Property Management Systems
- Public Relations
- Recruiting
- Resorts
- Restaurants
- Revenue Analysis
- Revenue Forecasting
- Rooms Division
- Sales Process
- Team Building
- Teamwork
- Timeshare
- Tourism
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.