Denzil Tauro
Manager, Systems Engineering @Fiserv
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WORK HISTORY
Manager, Systems Engineering @Fiserv
US
Manage the Mainframe Team for ETG Platform Operations that provides support for Premier and Cleartouch products for Bank Solutions.• Execute business processes and enhancements to improve service delivery• Manage vendor relationships including support and maintenance budgets CAPEX/OPEX• Develop and deliver IT engineering solutions to architect and build new mainframes • Support System maintenance Service and perform software upgrades with focus on SLA and KPI’s• Create Business Continuity design and execution plans• Expert in Service Point Incident, Problem and Change management software• Responsible for PCI, FFIEC Compliance Audits and data encryption methods/processes• Develop, publish and promote standards and procedures to improve staff productivity
EDUCATION
University of Mumbai
BSc, Physics and Computer Science
Georgia State University - J. Mack Robinson College of Business
Professional MBA, Organizational Management
Holy Family High School Andheri Mumbai
SSC, Science, Mathematics, History and Geography
Central Penn College
Database Management, Data Modeling/Warehousing and Database Administration
St. Andrew's College of Arts, Science and Commerce
HSC, Science
SKILLS
ABOUT DENZIL TAURO
Experienced, high-performing information technology leader with a unique combination of strategic account management, service delivery, technical and interpersonal skills. Proven ability to exceed revenue goals through the identification of customer challenges, solution development and closure of sales opportunities. Broad knowledge of technical and functional requirements for systems ranging from desktop to enterprise class. Successful project manager and systems architect, delivering on time and under budget. Demonstrated strategic planning skills coupled with solid analytical experience. Ability to promote collaborative activities by building effective and lasting relationships among executive level customers, partner vendors and colleagues.Specialties: Program Management and Business DevelopmentAlliance StrategyIT Strategy ConsultingLarge Program ManagementSystems IntegrationBusiness IntelligenceFinancial Services ConsultingState Govt Project ManagementData center ConsolidationApplication / Solution ArchitectBusiness Continuity/Disaster Recovery Global System Support and Help DeskMy Vision:•Make the company more competitive•Build teams or enhance relationships with customers•Expand business•Attract new customers•Retain existing customers
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