Denzil John Peters
Technical Customer Support Specialist @ Diligent | Citrix Certified, Cloud Practitioner
- Role
- Technical Customer Support Specialist at Diligent
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Denzil John Peters
Customer Success & SaaS Operations Professional with 6+ years of experience…
Experience
Technical Customer Support Specialist
May 2023 — Present · Bengaluru, IN
Responding to client queries in a timely manner via phone and email.• Diagnosing and identifying customers technical and product issues, by gathering the relevant information to investigate the issue at hand.• Provided technical support and assistance to customers using the company\'s software as a service (SaaS) products.• Processing client’s emails and call queries using designated CRM software, to track and monitor ongoing issues.• Provided technical support to customers by troubleshooting and resolving issues with the software.• Interacted with customers to provide and process the information on their inquiries, concerns, and requests regarding products and services.• Offered alternative solutions where appropriate with the objective of retaining customers\' business.• Identified customer needs and helping customers use specific features.• Followed up with customers to ensure their technical issues are resolved.• Liaising with relevant teams regarding product updates and customer requests, to ensure feedback presented by client is directed to the appropriate team.• Staying up to date and current with all system information associated with the designated software including, any product updates and new releases.
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