Denver Valladares

About Denver Valladares

With over 20+ years of experience in the IT consulting and service industry; I have had the privilege of holding various key roles, each contributing to my extensive expertise. As an accomplished Operations Head, Transformation Manager, Product Owner, Service Design & Integration Manager, Service Take On Manager (Acceptance to Run), and Service & Operations Delivery Manager, I bring a wealth of knowledge to the table.My specialization lies in Airport IT Operations Management, IT Infrastructure management services, Application management services, Managed Services, IT Security Services & Operations, Service Delivery Management and being a subject matter expert (SME) in IT service management services, Automation, Major Incident Management, Management of Transformation Programs, IT service Transition, Innovation and Data Center Management services. Additionally, I am an SME in Delivery Led Sales, Lean, Service Integration and Management (SIAM), Process Governance, Operational excellence, Audit, IT Risk & Compliance Management, and Project Management.Throughout my career, I have had the privilege of working across diverse industries, including Airports, Insurance, Energy, Education, Telecom, Banking, Retail, Ministry, and IT service providers in both public and private sectors. These experiences have enabled me to gain valuable insights and a holistic perspective, making me adaptable and capable of driving success in various organizational landscapes.I am passionate about delivering exceptional solutions that elevate business performance while ensuring seamless IT service operations. My goal is to foster innovation, embrace challenges, and cultivate collaborative environments that empower teams to excel and exceed expectations.Let\'s connect to explore potential synergies and opportunities for growth. Feel free to reach out for engaging discussions on IT service management, Operational Excellence, or any other areas of mutual interest. Looking forward to connecting with like-minded professionals!

Experience

1. Sr Principal Tam, Css Regional Service Center

   Oracle

   Sep 2024 — Present · Mumbai, IN

Education

• University of Mumbai

  TY.Bcom, Commerce, Accounts

  2004 — 2007

• Welingkar Institute of Management

  Post Graduate Diploma in Management, Operations Management and Supervision

  2013 — 2015

Skills

• Project Management
• Incident Management
• IT Operations Management
• Team Management
• Transition Management
• Operations Management
• Operational Excellence
• Service Delivery
• Business Analysis
• Process Management
• Information Technology
• Ict
• Business Process Management
• Prince Practitioner
• Itil
• People Management
• Lean Thinking
• Management
• Service Management
• Business Process Re-Engineering
• Vendor Management
• Quality Process Development
• Requirements Analysis
• IT Service Management
• Change Management
• Outsourcing
• IT Strategy