de Nona Paden
Performance Manager @City of Charlotte
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WORK HISTORY
Performance Manager @City of Charlotte
Provides leadership and supervision of the Performance Team members and directs and assigns work of subordinate personnel • Develops, manages and evaluates the projects of the Customer Service Continuous Improvement Team and other department initiatives•Directs, updates and maintains the Customer Service Quality Management System and ISO certification • Develops and implements solutions based on International Organization for Standards• Evaluates operational performance and directs changes to resolve problems and ensure quality goals are met • Directs development and implementation of training program to ensure consistent communication, employee knowledge base, and employee success
EDUCATION
Strayer University
Master of Business Administration (MBA)
Livingstone College
Bachelors of Science
SKILLS
ABOUT DE NONA PADEN
As a results‑driven performance leader, I focus on delivering measurable improvements…
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