Denny
Business Development
- Role
- Executive Casino Host at Hollywood Casino Aurora
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Denny
Successful and Motivated Business Professional bringing a 5 year career in a small…
Experience
Executive Casino Host
Apr 2023 — Present · Aurora, IL, US
Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.• Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.• Structured time to visit with supervisors in slots, table games, and food and beverage areas to mitigate problems or issues involving VIP players.• Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.• Increased player loyalty through the development of strong relationships with high-value clients.• Promoted responsible gaming among clients while monitoring behavior patterns for signs of potential problem gambling issues.• Increased baccarat gaming revenue by 200% in the first year and more than 100% in the second year through strategic customer reactivation, development, and retention efforts.
Skills
- Front Office
- Management
- Public Speaking
- Training
- Customer Satisfaction
- Social Networking
- Time Management
- Hospitality Management
- Hospitality
- Microsoft Office
- Sales
- Public Relations
- Leadership
- Social Media Marketing
- Social Media
- Microsoft Excel
- Powerpoint
- Marketing
- Operations Management
- Communication
- Hospitality Industry
- Strategic Planning
- Research
- Hotels
- Retail
- Teamwork
- Customer Service
- Microsoft Word
- Event Planning
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