Denny Jose

About Denny Jose

An ambitious, multitalented IT professional with close to 12 years of experience in IT Project/Transition Management, Digital Transformation, IT integration & Service Management and a Certified Scrum Master. Currently serving as IT Operations Manager – Integration & Transformation at Shell, driving strategic initiatives to modernize IT Operations, Integrate Platforms, and enable Digital Transformation across the enterprise aligned with the company\'s future of driving digital journey with AIOps and Innovations.Previously, I specialized in Supportability and Transition Management within Shell’s Downstream Mobility Portfolio, leveraging Agile and Waterfall methodologies to manage transitions and migration projects. My expertise spans technical service planning, risk and issue management, milestone definition, budget control, and ensuring successful project delivery within stringent timelines and quality standards.Passionate about operating in fast-paced environments, I thrive as a trusted partner and primary face of critical IT portfolios—delivering operational excellence and transformation that aligns with business goals.

Experience

1. IT Operations Manager - Integration & Transformation

   Shell

   Dec 2025 — Present · Bengaluru, IN

   Collaborate with senior leadership in defining and delivering the multi-year service transformation roadmap with clear value cases and benefits tracking• Align transformation initiatives with enterprise digital, cloud, and platform agendas• Drive transformation through AIOps by integrating intelligent automation, real-time analytics, and machine learning to optimize IT operations and service reliability (event correlation, anomaly detection, auto-remediation)• Establish trackable benefits realization (cost, risk, experience) and report on a regular basis to LT & ELT• Stand up and chair Integration/Transformation Governance Forums with IDT GMs and senior stakeholders• Act as an integrator to drive adoption of best practices across regions and providers• Ensure integration of service processes with enterprise systems (e.g, ServiceNow), business functions, and DevOps/Cloud• Redesign and optimize the Mobility SOM operating model (Roles, RACIs, OLAs/SLAs) to improve agility and scalability• Drive cost-to-serve optimization via resource rationalization, shift-left, automation, and NOC/SRE model improvements• Drive proactive prevention via trend analysis, observability signals, and automation (auto-heal playbooks)• Manage performance and contracts of vendors/suppliers; ensure OLA alignment and accountability• Ensure seamless service integration across vendors and internal towers (SIAM model)• Embed Service Assurance: runbooks, health checks, smoke tests, readiness criteria• Lead Monthly/Quarterly Operations Assurance Reviews where needed• Ensure data integrity and reporting accuracy working with SI/DA and SOM teams• Build and manage dashboards, KPIs, scorecards, etc, for operational reporting

Education

• Nehru Institute of Engineering and Technology

  Bachelor of Engineering (BE), Electrical and Electronics Engineering

  2009 — 2013

Skills

• C
• C
• Java
• Microsoft Word
• Sql
• Autocad
• C#
• Powerpoint
• Microsoft Office