Dennis Smith
Hospitality Expert | Operations & F&B Specialist | Transforming Guest Experiences & Driving Profitability Across Luxury Resorts & Golf Clubs
- Role
- Food and Beverage Manager at Al Dhannah Golf Club
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Dennis Smith
Dynamic hospitality and food & beverage operations leader with 20+ years of international…
Experience
Food and Beverage Manager
Aug 2022 — Present · AE
Delivered leadership in food and beverage operations for an iconic 5 Star golf clubhouse with multiple restaurants and banqueting.•Challenged from day one to reduce ongoing operating losses, assessed each line item within the budget and immediately began to improve.margins through streamlining staff, food cost and other unnecessary operating expenditures and expanded strict cost control initiatives.•Recruited and hired a strong line manager to assume outlets responsibility and drove accountability for quality and service delivery from the top-down whilst reduced operating expenses by 75% while improving quality of services, staff morale and guest\'s satisfaction.•Generated incremental revenue and sustained continual involvement through weekly departmental meetings and frequent visits to provide ongoing support and satisfy company objectives.•Redesigned job roles, charted out needed additional trainings, mentoring progress of upcoming assistant managers to further improve theefficiency and profitability of the entire department.•Overhauled staff rotations for coverage and service times and improved food presentation standards while increasing the food and beverage cost from 37% to 24%.
Education
AHLEI - American Hotel & Lodging Educational Institute
Hospitality Managment Diploma
1997 — 2000
Skills
- Opera
- Cuisine
- Food & Beverage
- Customer Service
- Opening Hotels
- Leisure
- Catering
- Fine Dining
- Front Office
- Cost Control
- Team Building
- Management
- Chef
- Event Management
- Resorts
- Culinary Skills
- Micros
- Rooms Division
- Recipes
- Pre-Opening Experience
- Menu Engineering
- Hotel Booking
- Pre-Opening
- Training
- Customer Satisfaction
- Budgets
- Food
- Guest Service Management
- Menu Costing
- Hiring
- Property Management Systems
- Tourism
- Revenue Analysis
- Wine
- Banquet Operations
- Menu Development
- Sanitation
- Banquets
- Food Safety
- Food Service
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