Dennis Boateng

Corporate Account Manager @CDW Canada

Edmonton, AB, CA

Helping corporate organizations in Alberta, Manitoba and Saskatchewan with innovative, valuable and customizable IT solutions.• Prospect for new customers through a high volume of customer touch points via phone call, video and in-person meetings to effectively grow book of business• Drive new IT solution opportunities within key corporate accounts with 100 – IT users.• Build, grow and maintain positive relationships with your customers¬¬ and partners.• Research current and potential customers to understand their business, and educate them on the value of working with CDW.• Close multiple sales with selling skills by uncovering client needs.• Educate, strategise and successfully sell the industry’s top technology products, services and solutions• Collaborate with peers and industry partners to bring the best technology solutions to my customers• Address customer complaints and queries of assigned clients.• Set up virtual meetings with clients to demonstrate and propose best-fit solutions.• Record and archive customer conversations and documentations for easy reference and assistance.• Quote price and process orders correctly for customers.• Follow up on clients after sale to ensure smooth integration of solutions into their business environment.• Initiate and coordinate returns, refunds and replacement requests for defaulted, misplaced or missing orders with customer service on behalf of my clients.• Manage relationships with vendor and product specialists to ensure smooth deployment of solutions for my clients• Upselling or cross-selling products and services and approaching new customers.• Collaborated with account managers and submitting reports to upper management.

Seneca College

Graduate Student

University of Ghana

Bachelor's degree