Dennis Tate

About Dennis Tate

Accomplished Operations and Program executive with extensive experience directing multi-million dollar global contact center sales, customer service, and technology programs. Proven background in strategic planning, operation management, product launch, and project life cycle with the ability to manage budgets and control costs. Expertise in team-building, motivation, continuous improvement, and metric analysis. Strong communication and interpersonal skills in collaborating with executives, senior leaders, associates, vendors, and clients. Key skills include- Operations Management- Project Management- Research & Analytics- Process Improvement- Training & Development- Customer Engagement- Team LeadershipSampling of Accomplishments- Contributed $250M annual revenue by working with Sales and Program Management Executive team on new business opportunities- Supported call center campus of 15 programs and 2,500 agents, consisting of customer service, sales, tech support across multiple channels and verticals- Improved response time 30% by revised and standardized company-wide Capacity Solution engagement process and documentation.What people say about my work:\"He was instrumental is creating an \'Agent Skilling Tool\' for our recruiting team. This improves overall efficiency and communication as we solution for new business.\"- G.C, Director, Concentrix Corp.\"Dennis is a role model in many areas of his performance. He is able to accomplish goals through the manner in which he approaches challenges. He manages his time very well and always meets deadlines. He is a creative thinker, nourishes relationships and partners with stakeholders for the best end result. Dennis is always aware of the need to influence others towards making choices that are right for thebusiness, and he leads them well.\"- B.C, Director of Operations, Concentrix Corp.

Experience

1. Vice President Operations

   Alpha Warranty Services

   Dec 2023 — Present

   Manage the Operations, Program Management, and Analytics for a large nationwide vehicle service contract and technology company.Provide support and collaboration on key company initiatives, and long term direction and strategy for technology solutions, and user experience.

Education

• Western Governors University

  Bachelor of Science (B.S.), Management Information Systems, General

Skills

• Metrics
• Data Analysis
• Client Services
• Six Sigma
• Call Centers
• Bpo
• Vendor Management
• Hiring
• Team Management
• Workforce Management
• Operations Management
• Performance Management
• Crm
• Service Delivery
• People Management
• Call Center
• Process Improvement
• Ivr
• Customer Relations
• Outsourcing
• Transition Management
• Capacity Planning
• Management
• Team Building
• Customer Experience
• Change Management
• Offshoring
• Cross-Functional Team Leadership
• Program Management
• Customer Satisfaction