Dennis Snellman

About Dennis Snellman

Experienced financial services expert with a 23 year record of driving corporate goals, implementing successful projects and incorporating a wide range of applications and technologies. Extensive knowledge in mortgage lending, underwriting, collections, consumer lending, marketing, learning and development, customer service, compliance, team member development and market analytics. Highly confident and skilled trainer, motivator and presenter with executive, management, sales and business professionals. Exceptional national and regional leader who aligns business processes and infrastructure to accelerate performance and sustain strategic corporate flexibility.Specialties: • Sales and Product Training• Strategic Analysis• Sales and Consulting Management• Loan Originations• Personnel Development• Mentoring• Underwriting/Collections• Operations• Sales Team Leadership • Remote Coaching Training and Sales • National Trainer • Customer Relations Management • Corporate Relationship Management• Product Development Specialist • Change Management • Advanced Leadership Coach • Cross Functional Collaboration • Process Management

Experience

1. Business Initiatives Consultant - Commercial Banking-chief of Staff

   Wells Fargo

   Mar 2020 — Present · Vancouver, WA, US

   Analyzing team member feedback from multiple avenues; including complaints data, customer surveys, listening sessions, and Idea Builder, to create recommendations on improving the team member and customer experience.Revamp onboarding workflow and process for new hires for the Wholesale Chief Operating Office.Root cause analysis from customer complaints to identify internal issues that should be escalated and evaluated for short and long term improvements.Partnering with the Customer Initiatives team to review and analyze customer surveys for opportunities to enhance and/or educate our team members to enable a better customer experience.Build out surveys for key initiatives for Commercial BankingDriving team member feedback, through Idea Builder, with a focus on areas of improvement for the team member experience that will enable a better customer experience.Ensuring the team member lens and experience is represented.

Education

• Eastern Washington University

  Bachelor of Arts

  1991 — 1995

Skills

• Team Building
• Management
• Sales Operations
• Refinance
• Coaching
• Customer Service
• Loan Origination
• Strategic Planning
• Finance
• Credit Analysis
• Cross-Functional Team Leadership
• Credit Cards
• Financial Risk
• Leadership
• Consumer Lending
• Real Estate
• Business Process Improvement
• Cross Selling
• Financial Services
• Crm
• Underwriting
• Business Relationship Management
• Banking
• Training
• New Business Development
• Risk Management
• Sales
• Credit Risk
• Recruiting
• Mortgage Banking
• Sales Management
• Insurance
• Relationship Management
• Residential Mortgages
• Change Management
• Credit
• Executive Management
• Mentoring
• Analysis
• Analytics