Dennisse Dejesus

About Dennisse Dejesus

I am an IT Support Leader and Associate Manager with a proven track record of delivering white-glove technical support, leading high-performing teams, and driving operational efficiency in global environments. I specialize in supporting fast-growing organizations by ensuring reliable, secure, and scalable technology experiences for end users and executives.Currently, I manage a team of six IT support professionals providing enterprise support across the United States, New Zealand, Hong Kong, and Canada. I serve as both a technical escalation point and a strategic leader, helping align IT operations with business goals while maintaining exceptional customer satisfaction.One of my key achievements includes partnering with a telecom expense management vendor to identify cost optimization opportunities, delivering in savings in 2025. I have extensive experience managing vendors, optimizing asset lifecycle processes, and improving operational workflows to increase efficiency and reduce costs.My expertise includes:• IT Support Leadership and Team Management• White-Glove Executive and End-User Support• Global IT Operations and Service Delivery• SaaS Administration (Google Workspace, enterprise platforms)• Vendor Management and Cost Optimization• IT Asset Lifecycle and Inventory Management• macOS, iOS, and Enterprise Device Support• Process Improvement and Automation

Experience

1. Associate Manager

   Clover Health

   May 2023 — Present

   Lead IT support operations, delivering white-glove technical service and ensuring reliable performance of enterprise systems for a global workforce. Manage day-to-day support functions, mentor staff, and drive strategic initiatives that improve operational efficiency, user satisfaction, and cost optimization.Manage and mentor a team of six IT support professionals, providing leadership, escalation guidance, and performance coaching to maintain high service standards.Deliver white-glove technical support to executives and staff, resolving complex hardware, software, and SaaS issues across global offices in the United States, New Zealand, Hong Kong, and Canada.Oversee help desk operations, ensuring timely incident resolution, SLA adherence, and exceptional customer satisfaction.Partner with telecom expense management vendor to audit and optimize telecom services, delivering in cost savings in 2025 for Clover through billing optimization and service improvements.Collaborate with vendors across the U.S. and globally to procure equipment, negotiate contracts, resolve technical issues, and improve service delivery while reducing costs.Oversee onboarding and offboarding processes, including device provisioning, access management, and secure asset lifecycle management.Administer enterprise SaaS platforms, managing user accounts, permissions, and security to support business operations.Identify and implement process improvements and automation to increase efficiency and reduce manual workload.Partner with leadership and cross-functional teams to align IT support services with business objectives.Maintain and improve IT documentation and knowledge base articles to support scalability and operational excellence.

Education

• General Assembly

  Front End Web Development

  2015 — 2015

• freeCodeCamp

  Full Stack Web Development Certification, Computer Software Engineering

• Borough of Manhattan Community College

  Business Administration and Management, General

  2000 — 2001

• Per Scholas Institute for Technology

  CompTia A+ & Network+ Certified, Information Technology

  2014 — 2014

• General Assembly

  HTML, CSS & Web Design Circuit

  2016 — 2016

Skills

• Customer Service
• File Management
• Jquery
• Windows 8
• Windows 7
• Teamwork
• Javascript
• Evernote
• Html
• Event Planning
• Google Apps
• Iphone Support
• Zendesk
• Microsoft Word
• Cisco Meraki
• Outlook
• Administrative Assistants
• Jira
• Bettercloud
• Microsoft Excel
• Powerpoint
• Microsoft Office
• Jamf
• Social Media
• Administrative Assistance
• Os X
• Mac Os
• Editing
• Phone System Administration
• Front-End Development
• Expense Reports
• Wireless Networking
• Order Processing
• Google Docs
• Time Management
• Microsoft Outlook
• Social Networking
• Order Fulfillment
• IT Procurement
• Css