Dennis Kass
High-Level Sales and Customer Experience Specialist. Advanced sales and product knowledge. Skilled at creating memorable customer experiences. I am wired to lead, communicate and guide my customers and teammates.
- Role
- Sales and Customer Experience Specialist at REI
- Location
- Staten Island, NY, US
- LinkedIn followers
- 500 followers
About Dennis Kass
With over 20 years of success driving revenue growth, team development, and exceptional customer experiences in New York City\'s competitive retail and home furnishings market, I thrive on leading high-performing sales teams to exceed expectations. Whether partnering with high-end clients, collaborating with interior designers, or coaching sales associates sharpen their consultative selling skills. I believe that exceptional results come from a balance of strategy, service and team synergy. My track record includes:$7 million total sales revenue achieved by blending data-driven strategies with personalized client engagement. 40% revenue growth, driven through innovative sales programs, team incentives and process enhancements that aligned product offerings with customer preferences. Building and leading teams of up to 15 sales and service professionals, coaching them to improve individual performance while fostering a collaborative, customer-centric environment. Consistently ranking among top sales consultants and store leaders by aligning sales strategies with customer trends, maintaining a sharp eye for emerging product opportunities, and ensuring seamless client experiences. What sets me apart is my ability to combine hands-on leadership with strategic vision. I understand the importance of equipping teams with product knowledge, customer engagement techniques and a deep understanding of client needs especially in high-touch retail environments, Whether driving results in a luxury showroom or a fast-paced sales floor, I prioritize customer retention, operational efficiency, and team empowerment. I\'m excited to bring my proven track record of revenue growth, team leadership, and customer-centric sales strategies to my next challenge. If you\'re looking for a sales manager who knows how to cultivate long-term client relationships, inspire teams to exceed sales targets, and enhance customer satisfaction - let\'s connect!
Experience
Sales and Customer Experience Specialist
Jun 2025 — Present
High-Level Sales and Product knowledge. Skilled at creating memorable customer experiences. I am wired to lead, communicate and provide customers with terrific customer experiences
Education
SUNY New Paltz
Bachelor of Science - BS in Visual Arts, Painting and Drawing
Art Students League
continuing education, Drawing / Painting
1989 — 1995
Skills
- Outlook
- Strategic Planning
- Recruiting
- Supervision
- Cross Selling and Upselling
- Challenges
- Designs
- Cross Selling
- Creativity
- Process Improvement
- Creative and Strategic Planning
- Teamwork
- Retail
- Cash
- Training
- Merchandising
- Selection and Purchasing of Materials
- Sales and Customer Satisfaction
- Human Resources
- Visual Merchandising
- Up-Selling
- Selection
- Materials
- Team Building
- Team Leadership
- Design and Decorating Consulting
- Operations Management
- Consulting
- Sales
- Budgets
- Management
- Leadership
- Public Speaking
- Design Consulting
- Relationship Management
- Employee Benefits
- Customer Service
- Cash Wrap Management
- Negotiation
- New Business Development
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