Dennis Herring

About Dennis Herring

IT Sales professional successful at increasing sales at current customers, winning new customers and improving the overall customer experience.Also skilled in IT including strategic planning of software and hardware environments, assessing industry trends and technology, evaluating & recommending new technology. Broad experience at creative problem solving, and lowering Total Cost of Ownership (TCO) at large enterprises.Strengths include:Anticipating customer needs and quickly responding and improving overall customer experience.Take-charge project leader providing direction & leadershipExceptional customer advocate and promoter of ideas and technology for projects, products and solutionsSelf-motivated & great motivator of others to complete projects and tasksSpecialties: Leading a winning sales team, Anticipating and responding to customer needs, Learning new technologies and how to apply them and sell them, Managing RFPs and presenting complex proposals, Improving sales by maintaining very high customer satisfaction, IT Sales and IT Leadership and Management experience.Areas of Expetise:Account Management | Customer Satisfaction | Team Leadership | Business Development | RFPs | Customer Relationship Management (CRM)| Software Sales | IT Product Management | Vendor Management | IT White Papers | Cost Reduction | IT Strategy | IT Hardware Support

Experience

1. Account Manager

   Mosaic North America

   Aug 2017 — Present · Columbus, OH, US

   Territory Account ManagerSales & Marketing for our client, the largest Mobile Virtual Network Operator (MVNO) in United States, providing training, product updates and display selling & placement for largest U.S. retailers.• Create long-term relationships with customers, store sales representatives, store management, and Market Managers, improving wireless sales for Total Wireless, Straight Talk and other TracFone Wireless brands.• Conduct product training, transferring knowledge and increasing product and plan understanding by store management as well as associates.• Serve as subject matter expert which improves customer experience and loyalty.• Over 300% achievement of last quarter 2017 sales goals

Education

• The Ohio State University

  Bachelor of Science, Information Technology

• The Ohio State University

  BS/BA, Business Administration, Information Systems (also Aero/Astro Engineering)

Skills

• Product Life Cycle Management
• Software Documentation
• Direct Sales
• Servers
• Cloud Computing
• Cold Calling
• Management
• Information Technology
• Cisco Technologies
• Saas
• Leadership
• Vmware
• Product Management
• Purchasing
• Team Leadership
• Channel Partners
• Vendor Management
• International Sales
• Contract Negotiation
• Selling
• Salesforce.com
• Print Management
• Strategic Planning
• Managed Services
• Program Management
• Sales Operations
• Customer Retention
• Customer Service
• Training
• Customer Satisfaction
• New Business Development
• Software Sales
• Networking
• Hp
• Global Product Management
• Customer Relations
• Product Demonstration
• Wireless
• Customer Relationship Management (Crm)
• Sales Process