Dennis Fialho
Vice President - Salesforce Crm, Agentforce, Data Cloud, Marketing Cloud, Genesys @Travelers
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WORK HISTORY
Vice President - Salesforce Crm, Agentforce, Data Cloud, Marketing Cloud, Genesys @Travelers
Hartford, CT, US
Drive technology strategy and agile execution for key platforms - Salesforce Financial Services Cloud, Agentforce, Data Cloud, Marketing Cloud, and Genesys - supporting distribution, sales, underwriting, servicing, and claims. Refactored Salesforce architecture to enable AI-driven automation, intelligent agent assistance, and unified customer data delivery. Developed financial models to quantify cost-to-benefit ratios for Agentforce and Data Cloud, ensuring data-driven investment decisions. Partnered with business leaders to integrate these platforms into business processes and user experiences, delivering real-time, personalized interactions across the lead to sales to servicing lifecycle. Led roadmap development, backlog prioritization, and cross-team delivery of scalable, innovative solutions aligned with business goals.
EDUCATION
Columbia Business School
Embedding Strategic Excellence, Business Administration, Management and Operations
Springfield Technical Community College
A.S., Computer Systems Engineering
Society for Information Management (SIM)
Certificate, Regional Leadership Forum (RLF)
Western New England University
Business Management
SKILLS
ABOUT DENNIS FIALHO
I am an experienced leader with exceptional business knowledge of the health insurance and financial services industry reinforced with a strong technology background.I have redefined how companies better serve leads, clients, and sales representatives across all channels through a completely integrated and intuitive lead-to-claim lifecycle. Increased lead conversion rates, faster closes, and real time client information have generated millions in revenue and saved more in operational and implementation costs.Business Experience includes: Vision & Strategy, Organizational Design, Leadership Development, and Global SourcingIndustry Experience includes: Health Insurance, Financial Services, Life Insurance, and TechnologyTechnology Experience includes: Salesforce.com Leadership & Expertise, DevOps & Work-Cell Methodologies, Agile Development, and Information Security.
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