Dennis Winston

About Dennis Winston

Over 17 solid years as an IT Technician and Network Support Specialist. • Lead support technician supporting 465 end users in a Windows 10 environment. • Responsible for network and stand alone printers. • Troubleshoot and repair Lenovo/Dell desktops and laptops. • Responsible for performing a full workload of technical services for Lenovo customers with accountability for customer satisfaction with the services provided. • Track end user issues, communicating with end users their desktop and workstation problems and solving them. • Used the RT ticketing system. • Experience with troubleshooting RF handheld scanner devices and Epicor systems. • Install and configure all software/hardware. • Maintain the Avaya Definity G3 PBX phone system, analog/digital phones. • Create users accounts, reset passwords, and change passwords, etc in Active Directory. • Assisted the server team with upgrades for all users to Microsoft Exchange Server

Experience

1. Support Specialist L

   Vaya Health

   Aug 2022 — Present · Winston-Salem, NC, US

   Provide Technical Support to Providers and Internal Vaya employee\'s. Process Access Request to VayaHealth Systems. Act as a facilitator between contractors and vendors who do business with VayaHealth.

Education

• North Carolina Agricultural and Technical State University

  Bachelors

  1991 — 1999

Skills

• IT Operations
• Active Directory
• Xp
• Windows Xp
• Help Desk Support
• Blackberry Enterprise Server
• Windows 7
• Customer Service
• Technical Support
• System Administration
• Information Technology
• Software Installation
• Lotus Notes
• Vmware
• Printers
• Servers
• Itil
• Laptops
• Inventory Management
• Access
• Windows
• Ibm Iseries
• Computer Hardware
• Service Desk
• Microsoft Exchange
• Firewalls
• Software Documentation
• Troubleshooting
• Networking
• Customer Satisfaction
• Security
• Vpn
• Network Administration
• Vendor Management
• Account Management