Dennis Walker

About Dennis Walker

IT Professional known for providing exceptional customer service and exceeding performance goals and metrics. Excellent oral, written, organizational, analytical, critical thinking and time management skills. Adaptable with the aptitude to learn quickly in a fast paced and ever changing environment. Works well independently, or in a group setting providing all facets of technology support. Knowledge and understanding of numerous software packages and operating systems. Skilled in easily identifying and resolving technical issues and concerns.

Experience

1. Sr Support Engineer

   Microsoft

   Jul 2018 — Present · Charlotte, NC, US

   Customer Services and Support for Azure Identity and SecuritySpecializing in Technology Areas:Active Directory Federation Services (AD FS)AD FS Web Application ProxyAzure AD Conditional AccessAzure AD Device Registration, Join, Hybrid Join(Domain Join ++)Azure AD Identity ProtectionAzure AD Authentication (Password Hash Sync, Passthrough, Federated)Azure Multi-factor Authentication Service and ServerAzure AD Single Sign-OnAzure AD Web Application ProxyAzure SaaS Applications Sign-OnWindows Hello For Business

Education

• Robeson Community College

  Associate of Applied Sciences (AAS), Computer Information Technology

  2012 — 2013

• North Carolina Agricultural and Technical State University

  Master’s Degree, Information Technology

  2015 — 2017

• University of North Carolina at Pembroke

  Bachelor’s Degree, Applied Information Technology, Operations Management, Minor in Information Technology

  2013 — 2015