Dennis Sell

About Dennis Sell

Account Manager ger with a demonstrated history of working in the financial services industry and the Payments industry. Skilled in Microsoft Office, Account Management, Camera Operation, Radio, Film Production, and Television. Strong support professional with a Bachelor of Arts focused in Media Arts with a Concentration in Video Production from Robert Morris University.

Experience

1. Account Manager

   Evolve Bank & Trust

   Mar 2022 — Present · Memphis, TN, US

   Manage, maintain, and grow complex, multi-faceted external and internal client relationships withsuperior service and complex problem-solving skills• Engages in new payment processing customer onboarding to: Oversee development and implementation of custom and standard onboarding/implementation plans to meet client payment processing requirements as they relate to processing of ACH, RDC, Cash Vault/Ordering Management, other forms of payment transactions• Complete setup of, or aid in the setup of, new clients in core system(s) based upon products requested• Serve as a manager between client(s) Account Management, internal teams (Sales, Legal, Compliance,Marketing), and core system vendor(s) and systems• Assist with approvals on technical aspects of payment processing onboarding project/service plan design• Manage client setup, training, and ongoing administrative access requests related to products andservices used by suite of clients• Complete quarterly, semi-annual, and/or annual business reviews of clients• Complete data transmission via SFTP or API (industry/system knowledge related to real-time/near-real-time messaging methodologies) at an enterprise and/or product level• Analyze statistical and production client processing volumes• Manage day-to-day client and/or system management and resolution (including issues tracking and RootCause Analysis)• Manage ACH/RDC Return Rate Management• Assist in development of documentation, processes, and reporting to support Payment Processing to enhance client experience and to improve internal and external systems and processes• Manage query responses email, and telephone to ensure client requests and concerns are addressed

Education

• Robert Morris University

  Bachelor of Arts, Media Arts with a Concentration in Video Production

  2009 — 2012

• Robert Morris University

  Bachelor of Arts (B.A.), Media Arts

  2009 — 2012

Skills

• Video Editing
• Videographer
• Public Speaking
• Facebook
• Film
• Powerpoint
• Final Cut Pro
• Photography
• Microsoft Office
• Microsoft Word
• Broadcast
• Leadership
• Microsoft Powerpoint
• Video
• Videography
• Film Editing
• Radio Host
• Post Production
• Camera Operation
• Television
• After Effects
• Photoshop
• Entertainment
• Film Production
• Social Media
• Camera Operating
• Radio
• Customer Service
• Documentaries
• Pre-Production
• Social Networking
• Blogging