Dennis Prabhu
Sales Analyst at NetAPP
- Role
- Sales Operations Analyst at NetApp
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Dennis Prabhu
An ardent professional with 8 years of experience in Market Research, Quality…
Experience
Sales Operations Analyst
Jul 2021 — Present · Bengaluru, IN
Provide outstanding daily operational support of the quoting process and system; which includes quote configuration, quote creation, quote updates, answer pricing related questions, Service renewal quotes for both the direct (field) and indirect (channel) sales organizations.Perform problem analysis, triage, correction of issue, and root cause analysis; including engaging business program managers and technical resources when necessary.Proactively improve the sales user experience and make quote tool a competitive advantage; identify, recommend and implement process improvements to ensure a positive customer experience.Provide expertise in testing and troubleshooting system issues, enhancements and upgrades to the tool.Act as an expert resource for system and process related issues, including being part of the project team for subsequent releases of quote tool.Increase sales productivity by streamlining business processes and tools.Perform data quality management; including data analysis, quality checks, uploading data and ad hoc reporting.Perform problem analysis, correction of issue, and root cause analysis, including engaging business program managers and technical resources when necessary.Learn and understand our enterprise systems and how they are integrated; including but not limited to Customer.Relationship Management (CRM), Enterprise Resource Management – Oracle (ERP), ‘Systems, Applications, and Products in Data Processing’ (SAP), Customer Master, and Business Analytics which are essential to this role.Develop and maintain strong relationships with other teams such as Partner Ops team, Booking team, Quoting team, Opportunity team, IT team, Approver team and Renewals team.Collaborate with the development team to create enhancement requests, test the new fields, solving the quoting related queries and opportunity related.Training the new joiners & team with process updates and acting as a shift lead to support the team on escalations.
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