Dennis Philpott
- Role
- Lead Telecommunications Analyst at Automated Health Systems
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Dennis Philpott
Experienced Telecommunications Professional, specializing in AVAYA One-Cloud, Five9 Cloud…
Experience
Lead Telecommunications Analyst
May 2019 — Present
Responsible for all aspects of Telecommunications for 14 Call Centers • Converted all Call Centers from on-premise phone systems to AVAYA OneCloud CPaaS and Five9 Cloud Contact Centers • Responsible for all aspects of implementation of Five9 Cloud Contact Center phone system • System Administrator for Five9 Cloud Contact Center phone system • Responsible for all aspects of implementation of AVAYA OneCloud CPaaS • System Administrator for AVAYA OneCloud CPaaS phone system • System Administrator for Genesys phone system • System Administrator for Teleopti WFM system • System Administrator for Verint QA and WFM system • Responsible for end-user and management training • Responsible for troubleshooting and resolving all issues in a timely manner to ensure all clients are receiving timely service • Responsible for creating, performing UAT testing of, and implementing Call Flows
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