Dennis Nicholson
Sr. Order Management Manager at Stryker
- Role
- Sr Order Management Manager at Stryker
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
Experience
Sr Order Management Manager
Oct 2013 — Present · US
Lead and support business process development as required to successfully implement successful order fulfillment• Oversee all aspects of order processing including: order processing personnel, policies, procedures, systems, data, target metrics and reporting.• Strong understanding of order processing and cross-functional dependencies, both domestic and international.• Provides timely coordinated reporting to management to ensure Order Management is meeting, or improving on established targets.• Train the Sales Team on Order Management programs including policies, procedures and reporting. Address sales team questions and concerns.• Develop and implement team and management facing reporting as required including order volumes, order exception tracking, SLA performance, error rates, overall volume and performance metrics.• Manage the day to day activities of the Order Management team including: recruiting, hiring, training, coaching/mentoring, performance management, performance reviews, goal setting and disciplinary action as required.• Lead team to book $60M + quarterly • Develop metrics to measure growth and performance of the department and provide reports as needed.• Provides direction and guidance regarding policies, procedures, workflows, customer service quality, and training needs.• Document and deliver performance appraisals for direct reports.• Manage daily booking trends report and send daily to the Executive Team.• Knowledge of SOX and Revenue Recognition guidelines.
Education
Milpitas High School
Graduated, College prep
1990 — 1994
Skills
- Management
- Project Planning
- Sales Operations
- Customer Service
- Product Marketing
- Forecasting
- Market Research
- Business Process
- Sales
- Crm
- Telecommunications
- Wimax
- Leadership
- Pricing
- Negotiation
- Training
- Logistics
- Customer Satisfaction
- Marketing
- Operations Management
- Sales Management
- Marketing Strategy
- Software Documentation
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