Dennis Nguyen
Virtual Renewals Representative B2b Client Relationship Management Sales Subscription Model @Cisco
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WORK HISTORY
Virtual Renewals Representative B2b Client Relationship Management Sales Subscription Model @Cisco
San Jose, CA, US
Second tenure with Cisco (Quotations Analyst - ’08 – ’09). Works with customers to deepen account penetration (upsells, renews) for subscriptions to Cisco’s Security Portfolio that include-Network Security-Email Security (Cloud and Physical)-Web Security (Cloud and Physical)-Advanced Malware Protection-Policy and and Access (Identify Service Engine)- Oversee B2B retention programs targeting enterprise accounts; produce Request for Proposals (RFPs) for upselling purposes as well as for creating / expanding relationships with channel partners- Close renewal / upselling programs with ~ 200 clients per quarter, adding $1M+ in top-line revenue; recognized for achieving a conversion rate of 80%+ per quarter- Consistently surpassed quotas from 110 – 150% with sales targets of between $15M-$20M per yearRevenue GrowthCustomer RetentionChannel Partner ManagementSalesforce ModulesContract Analysis and RenewalProposal DevelopmentSales ForecastingMarket Analysis
EDUCATION
San José State University
Bachelor of Science (BS), Finance
San José State University
Master of Business Administration (MBA)
ABOUT DENNIS NGUYEN
Dennis Nguyen has been recognized for his ability to build top line revenue by crafting proposals based upon detailed analysis of sales data, market trends and establishing solid customer relationships. Presently employed with Cisco Systems (his second tenure with the company) as a sales specialist focused on renewing subscriptions to Cisco\'s Security Portfolio, Dennis ability to continually access the needs of the customer has produced improved renewal rates and deeper account penetration.Collaborative and proactive, Dennis\' ability to forecast customer and market trends and then translating this information to easy-to-understand terminology has helped streamline the sales process and internal communications with sales, marketing and technical staff. Masters of Business Administration - San Jose State UniversityAccount Management Contract Analysis & Renewal Problem Identification & Resolution Market / Trend Analysis Proposal Development Process Improvement Needs Assessment Sales Forecasting Upselling Customer Success Management Accounting Reporting Marketing Promotions Subscription Sales Model Sales Cycle Management Sales Data Analysis Staff Training Program Management DocumentationPartner / Channel Management Reviewing Customer Requirements Sales Database Management
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