Dennis Lugo
- Role
- Executive Support at Me Pe
- Location
- Bronx, NY, US
- LinkedIn followers
- 500 followers
About Dennis Lugo
Infrastructure Design & Implementation | Client Relations | Software and Hardware Trouble…
Experience
Executive Support
Oct 2022 — Present
User Management\\\\n• White Glove remote (via Quick Assist/Zoom/Bomgar) and in person Support from Senior VPs to Chief Executives & their Admin assistants. Support proprietary/commercial - Hardware/Software, on premises/remote support via Cisco AnyConnect & RSA/Quick Assist/Bomgar\\\\n• Train Executives/Admins on new/existing proprietary/commercial applications on both laptops/cellular/tablet devices\\\\n• Password resets/lockout Supported via Aruba ClearPass/AirWatch/Active Directory Backend Responsibilities\\\\n• Laptops reimage and configuration\\\\n• Assist other departments with testing & troubleshooting\\\\nTechnology Management\\\\n• Lenovo Laptop management purchase, setup, configure; Shell swap for hardware repairs required by outside Warrantied support via Vender\\\\n• Monitor setup troubleshoot\\\\n• Apple products (MacBook Pros/iPads/Apple Watches) Manage via Configure/Reconfigure, and troubleshoot products for use\\\\n• Setup and Manage Mi-Fi and international plans for Executives during their traveling dates\\\\n• Asset Management tracking, inventory, and proper disposal – Litigation hold if necessary\\\\n• Service Now (SNOW) Ticketing system via ITIL\\\\n• SLA for Vender ticketing Management; OLA for internal PepsiCo ticketing Management\\\\n• Working on a 56 printer replacement Badge printing project, testing, configuring and installing profiles\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Skills
- Software Installation
- Networking
- Windows
- Dns
- Business Intelligence
- Hp
- Data Center
- Vendor Management
- IT Operations
- Laptops
- Integration
- Sharepoint
- Windows 7
- Windows Server
- Wins
- Hardware
- Servers
- Business Continuity
- System Deployment
- Voip
- Disaster Recovery
- System Administration
- Microsoft Exchange
- Project Management
- Network Administration
- Vmware Esx
- IT Management
- Troubleshooting
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