Dennis Lam
Customer Success Manager
- Role
- Customer Success Manager at LastPass
- Location
- Provo, UT, US
- LinkedIn followers
- 500 followers
About Dennis Lam
A relationship-driven leader with 23 years of experience across education, hospitality…
Experience
Customer Success Manager
Nov 2021 — Present · US
Build and maintain relationships with customers on an ongoing basis.Anticipate, manage and resolve conflicts by empathizing and listening to customers and paying close attention to each account. Identifying customer account needs, set goals and success measurables, and deliver on positive outcomes.Develop innovative customer onboarding strategies and improve customer experience.Respond with real solutions to customers needs and problems.Support sales process by working with the customer to suggest products or services that would best serve them.Increase client success and loyalty by educating them on the use of purchased products and services.
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