Dennis Hernandez

About Dennis Hernandez

For more than three decades, we have helped organizations modernize how they design, deliver, and scale customer experience.At Precision Point Partners (P3), we lead enterprise growth initiatives focused on CX transformation, AI-enabled contact center strategy, and performance-driven operational redesign across sourcing-reliant industries.Today’s CX environment demands more than traditional contact center optimization. It requires intelligent orchestration across people, process, technology, data, and automation.We operate across the full customer lifecycle — from strategic advisory and change management to AI deployment, digital transformation, workforce engineering, and managed services execution.Our integrated CX capabilities include:• AI-powered virtual agents and conversational automation• Intelligent routing and predictive engagement models• Generative AI knowledge management and agent assist tools• Advanced analytics, real-time dashboards, and performance modeling• Omni-channel orchestration (voice, digital, social, messaging)• Workforce optimization and performance engineering• Vendor sourcing, governance, and performance remediationWe support healthcare payers & providers, financial services institutions, government agencies, retail, logistics operators, and travel & hospitality brands — particularly those navigating regulatory complexity, cost pressures, and digital acceleration.Our approach combines Contact Center as a Service (WFM, QA, training, technology), AI integration, staff augmentation, site strategy, vendor management, and private equity diligence to create scalable, measurable CX ecosystems.Aligned with our broader platform vision — Guiding Experience. Orchestrating Solutions. Creating Value. — we help organizations transform contact centers from cost centers into intelligent growth engines.The result is strategic agility: smarter automation, empowered agents, data-driven decisions, and measurable ROI.If you’re evaluating AI in CX, modernizing your contact center, preparing for investment, or seeking scalable global growth — let’s connect.

Experience

1. Vice President of New Business Development, the Americas

   Precision Point Partners, Inc

   Jul 2018 — Present · Miami, TX, US

Education

• Southern New Hampshire University

  International Marketing

• Georgia State University

  Management Information Systems, General

Skills

• Inbound Marketing
• Strategic Partnerships
• Market Research
• Customer Retention
• B2b
• Direct Marketing
• Marketing
• Customer Relationship Management (Crm)
• Brand Management
• Digital Marketing
• Relationship Marketing
• Start-Ups
• Strategy
• Marketing Strategy
• Digital Media
• Sales
• Sponsorship
• Crm
• SEO
• Online Marketing
• Contact Center Strategy
• Lead Generation
• Customer Acquisition
• Digital Strategy
• Advertising
• Customer Service Training
• Mobile Marketing
• Brand Development
• Analytics
• Sem
• Event Planning
• Multi-Channel Marketing
• Bpo
• Integrated Marketing
• Social Media Marketing
• Online Advertising
• Marketing Management
• Email Marketing
• Latin America