Dennis Franco
Customer Service Representative | High-Volume Support | Payments & Customer Operations | Bilingual English/Spanish
- Role
- Customer Service Specialist at Conduent
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Dennis Franco
I am a customer operations leader with 8+ years of experience managing high-volume support teams. I have led small teams, handled real-time escalations, tracked KPIs, and improved workflows. I am passionate about delivering safe, reliable, and excellent customer experiences. Bilingual English/Spanish.
Experience
Customer Service Specialist
Aug 2025 — Present · San Francisco, CA, US
Handle high-volume inbound calls related to toll enforcement, violations, penalties, and payment processing.Explain toll charges, late fees, and enforcement policies clearly to customers.Review account details and apply payment options including payment plans, settlements, and waiver eligibility based on county budgets and program guidelines.Collect and process payments accurately while ensuring compliance with financial and regulatory standards.De-escalate frustrated customers by providing clear options and fair resolutions.Document all interactions thoroughly and maintain accurate account records.
Education
Ida B. Wells High School
High School Diploma, Information Technology
City College of San Francisco
General Studies
2002 — 2004
Skills
- Telecommunications
- Wireless
- Solution Selling
- Direct Sales
- Account Management
- Voip
- Sales Process
- Managed Services
- Sales
- Salesforce.com
- Sales Operations
- Customer Satisfaction
- Cold Calling
- Customer Retention
- Call Centers
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