Dennis F.

About Dennis F.

Global Operations Executive | COO | SVP Operations | Enterprise Transformation Leader | P&L | Risk | Digital | Talent | Data AnalyticsDennis is a global operations executive with 25+ years of experience leading complex, multinational enterprises. He has held enterprise-wide operational responsibility within a $4.5B global financial services and payments organization, directing large-scale global operations, supply chain, logistics, digital, and risk functions across 200+ countries.He brings a proven record of translating strategy into measurable financial and operational performance - delivering EBITDA expansion, margin improvement, operational resilience, and sustainable global scale in highly regulated, complexity-driven environments.Core leadership capabilities include:• Enterprise Operations & Global Network Leadership• Full P&L Ownership & EBITDA Growth• Enterprise Transformation & Turnaround Execution• Digital Modernization & Omni-Channel Expansion• Enterprise Risk Management (3 Lines of Defense)• Regulatory & Governance Leadership• M&A Integration & Organizational Restructuring• OKR Governance, Performance Architecture & Data-Driven Decision Making• Organizational Design, Change Leadership & Executive Talent Development• Crisis Leadership & Operational ContinuityDennis has led global operating networks supporting 500K+ retail and financial services locations, managed budgets exceeding $50M, and driven sustained top-line growth and bottom-line expansion through disciplined execution and enterprise-wide performance governance.A trusted partner to CEOs and Boards, he aligns operational rigor with strategic ambition — balancing growth acceleration with governance discipline, risk mitigation, and long-term enterprise resilience.He is positioned for enterprise leadership roles including Chief Operating Officer, SVP/EVP Operations, or senior enterprise operations leadership within global organizations navigating growth, modernization, and operational complexity.

Experience

1. Vice President, Global Operations

   Western Union

   Sep 2017 — Present · Denver, CO, US

   Global executive leading Operations, Enterprise Risk & Crisis Management, Regulatory Programs, Technology Enablement & Availability, Strategy and Portfolio, Data & Analytics, Technical Support Desk, and Supply Chain across a retail and digital network spanning 200+ countries and territories.Accountable for service delivery, regulatory compliance, operational resilience, customer experience, and large-scale technology execution supporting one of the world’s largest financial services networks.Executive ImpactLead global operations supporting hundreds of thousands of agent locations and digital channels worldwideDirect first-line regulatory and compliance programs across financial, privacy, KYC, and consumer protection regimesLead one of the world’s largest non-consumer supply chain and logistics ecosystems, underpinning mission-critical operations across 200+ countries and 400K retail locations.Achieved industry-leading service availability and operational resilience across retail and digital platformsStrengthened enterprise fraud prevention, cybersecurity, and crisis management capabilitiesExecuted global platform migrations and product rollouts improving scalability and customer experienceDelivered productivity and cost optimization initiatives while enhancing service qualityIntegrated Voice of Customer insights into enterprise programs to drive measurable CX improvementAlign operations, technology, and risk strategies with corporate growth objectives

Education

• Montana State University-Bozeman

  B.S.