Dennis Duodu
Account-manager @Lightspeed Commerce
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WORK HISTORY
Account-manager @Lightspeed Commerce
Berlin, DE
Own a portfolio of SME and key accounts post-sale as primary point of contact and trusted advisor- Lead QBRs and stakeholder reviews; surface insights, ROI, and roadmap alignment- Protect and grow revenue via renewals and targeted upsell/cross-sell; forecast expansion pipeline- Coordinate escalations with Support/Implementation/Product to resolve issues fast and prevent churn- Use usage and performance data to flag risks/opportunities and improve NRR/retention- Feed structured client feedback into the product roadmap and create repeatable playbooks
EDUCATION
Hochschule für Technik und Wirtschaft Berlin
Bachelor of Science - BS, Wirtschaftsingenieurswesen
ABOUT DENNIS DUODU
Key-Account-Manager
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