Denitsa I.
Product Operations Specialist @Delivery Hero SE
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WORK HISTORY
Product Operations Specialist @Delivery Hero SE
Berlin, DE
Currently responsible for driving operational coordination and platform stability across Fulfilment Operations for Local Shops, with a focus on supporting large-scale platform migrations across multiple markets. My work sits at the intersection of product, engineering, and regional operations — ensuring tooling transitions are executed smoothly, risks are mitigated early, and business continuity is maintained during change.I manage critical issue flows during migration phases, facilitate alignment between technical and business stakeholders, and support prioritization of product-side fixes based on operational impact. This includes owning escalation paths, coordinating across time zones, and enabling faster decision-making in areas where platform and fulfillment dependencies intersect.Beyond migration support, I contribute to long-term process design — helping define workflows, documentation, and cross-functional coordination frameworks that scale beyond short-term transitions. I regularly engage with product managers, engineering leads, and vertical operations teams to identify gaps, surface blockers, and shape responses that balance speed with system reliability.This role requires the ability to operate in high-pressure environments with limited structure — aligning multiple teams while building systems that support scale, clarity, and measurable outcomes across regions.
EDUCATION
University of Warsaw
Bachelor's degree, International Relations and Affairs
SoftUni Digital
Postgraduate Degree, Marketing/Marketing Management, General
University of National and World Economy
Bachelor's degree, Computer/Information Technology Administration and Management
ABOUT DENITSA I.
I work at the intersection of product, operations, and systems — helping global teams navigate complexity, align across functions, and scale internal tools that are critical to daily execution.My experience spans platform migrations, issue management frameworks, and process design across nearly 90 countries and multiple brands. While much of my recent focus has been on fulfillment operations, I’ve also worked closely with systems used by logistics, commercial, and vendor teams — supporting the coordination required to keep them stable and interoperable.I’m often brought into situations where processes are unclear, systems are still being built, and ownership is fluid. I work well in those environments — translating ambiguity into structure, and helping teams move forward with focus.I bring a calm, systems-oriented approach to solving problems where product, engineering, and operations meet. Whether managing priorities, supporting incident resolution, or helping shape how tools are used across regions, I focus on building the kind of structure that helps teams move faster, with fewer unknowns.Tools & Certifications:Jira (Admin & Service Desk), Confluence, Postman, AVD, BigQuery, Tableau, Salesforce, Grafana, Datadog, SDLC Certified, Jira Certified (Users, Managers, Admins)
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