Denisse Rendon
Passionate Luxury Jewelry Professional with Proven Leadership in Diverse Management Roles
- Role
- Customer Experience Manager at Pamela Love
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Denisse Rendon
Highly motivated and results-oriented professional with experience in sales leads…
Experience
Customer Experience Manager
Feb 2022 — Present · Miami, FL, US
Manage E-Commerce orders and online customer experience for jewelry brand Pamela Love.Supervise a team of customer service agents to handle client enquiries received online.Analyze data and use insights to develop training materials and service enhancements.Organize customer feedback and suggest website, product, or service adjustments to the technical and product teams.Provide ongoing training to the team focused on the support of E-Commerce customers.Ensure that service standards are established and attained.Ensure that KPI’s are met adhering to approved budgets and procedures.Conducted monthly cross-departmental meetings with Product and Marketing Managers, integrating customer feedback to drive sales-focused strategies.
Education
University of West Florida
Master of Arts (M.A.), Communication and Leadership Program
2016 — 2019
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