Den Leach
Head of Service Management & Networks @Harrods
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WORK HISTORY
Head of Service Management & Networks @Harrods
EDUCATION
APM Group / ISEB - ITIL v3 PPO
ITIL v3 Intermediate Capabilities, Planning, Protection & Optimisation
APM Group - Prince2 Foundation
Prince2 Foundation Certificate, Prince2 - Project Management
APM Group / Exin - ITIL v3 Foundation
ITIL v3 Foundation Certification, ITIL
Royal Australian Navy - Communication Information Systems
Radio Operator Certification, Communication & Information Systems
Interim Technology (Computer Power Training Institute)
Partial completion of Certificate IV in Microcomputer Technology, Microcomputer Technology
APM Group / Exin - ITIL v3 RCV
ITIL v3 Intermediate Capabilities, Release, Control & Validation
APM Group - Prince2 Practitioner
Prince2 Practitioner Certifcation, Prince2 - Project Management
APM Group / ISEB - ITIL v3 Expert
ITIL Expert Certification, ITIL v3 Expert in IT Service Management
Chamber of Commerce & Industry QLD
Nationally Accredited Short Course, Workplace Health & Safety Representative
Zurich Financial Services
Certifcate of Attendence, Training & Consultancy
APM Group / ISEB - ITIL v3 SOA
ITIL v3 Intermediate Capabilities, Service Offerings & Agreements
APM Group / ISEB - ITIL v3 OSA
ITIL v3 Intermediate Capabilities, Operational Support & Analysis
SKILLS
ABOUT DEN LEACH
Current role: Manager, Harrods IT Service Management Office (permanent).Previous: Having worked as an independent freelance management consultant in IT transformation and cultural change programmes, I provided service, project and program management services helping organisation’s to embrace change and adopt new ways of working.I have a strong background in IT service and project management disciplines (ranging from ITIL, Prince2, Agile, Waterfall, Lean processes, methodologies and frameworks). My expertise resides in service management implementation and adoption, creating and building a foundation of service management excellence. My skills extend beyond this, having delivered multiple complex IT projects successfully.I am outgoing, enthusiastic, courteous, energetic and cheerful. I pride myself on my professionalism enabling me to work well independently or as part of a team across all levels of an organisation. I am also very conscientious, reliable and self-motivated. I have the ability to work under pressure and to strict deadlines, while maintaining attention to detail and sound judgement. Co-founding member of Oz Connections Limited.
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