Denis Janis
Director, IT Client Services @Smithbucklin
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WORK HISTORY
Director, IT Client Services @Smithbucklin
Responsible for 70+ full service client organizations; including annual budgeting and forecasting activities• Lead a team of high-performing Client Success Managers and User Support Specialists focused on delivering client organizations with invaluable customer service• Primary lead for all new business development opportunities associated with member facing information technology • Collaborate with senior IT and business unit leaders to best align strategic technology direction for client organizations• Maintain vendor relationships and Service Level Agreements between multiple preferred SaaS technology providers• Interact with clients and cross-functional teams to gather system requirements, deliver status and resolve issues on a daily basis; including scoping projects and budgets• Facilitate full website redesign projects with integrated association management systems (AMS) and additional software solutions including certification, online community and email marketing tools • Lead the mobile strategy for client organizations; including vetting technology vendors and executing projects through implementation
EDUCATION
DePaul University
Master of Science - MS, Information Systems
Northern Illinois University
Bachelor of Science - BS, Operations Management & Information Systems
ABOUT DENIS JANIS
Strategic technology leader with 15+ years of management experience • Excellent…
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