Denise Adams

Role
SVP, Director, Truist Care Centers at Truist
Location
Dallas-Fort Worth, TX, US
LinkedIn followers
500 followers

About Denise Adams

Banking and Contact Center Executive with over 25 years of progressive leadership…

Experience

  1. SVP, Director, Truist Care Centers

    Truist

    Oct 2012 — Present

    Previous Roles • Global Contact Centers Business Manager • Contact Center Channel Insights & Optimization Leader • Client Care and Engagement Leader

Skills

  • Business Transformation
  • Mergers & Acquisitions
  • Financial Services
  • Integration
  • Call Center
  • Campaign Management
  • Leadership
  • Strategic Planning
  • Cross-Functional Team Leadership
  • Customer Experience
  • Sales
  • Organizational Development
  • Strategy
  • Coaching
  • Incentive Programs
  • Process Development
  • Business Strategy
  • Call Centers
  • Performance Management
  • Banking
  • Change Management
  • Leadership Development
  • Program Management
  • Sales Management
  • Goal Development
  • Reporting & Analysis
  • Customer Satisfaction
  • Employee Engagement
  • Management
  • Credit
  • Training & Development
  • Retail Banking
  • Executive Management
  • Customer Service

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Denise Adams — SVP, Director, Truist Care Centers at Truist in Dallas-Fort Worth, TX, US | Unifers