Denise Adams
- Role
- SVP, Director, Truist Care Centers at Truist
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Denise Adams
Banking and Contact Center Executive with over 25 years of progressive leadership…
Experience
SVP, Director, Truist Care Centers
Oct 2012 — Present
Previous Roles • Global Contact Centers Business Manager • Contact Center Channel Insights & Optimization Leader • Client Care and Engagement Leader
Skills
- Business Transformation
- Mergers & Acquisitions
- Financial Services
- Integration
- Call Center
- Campaign Management
- Leadership
- Strategic Planning
- Cross-Functional Team Leadership
- Customer Experience
- Sales
- Organizational Development
- Strategy
- Coaching
- Incentive Programs
- Process Development
- Business Strategy
- Call Centers
- Performance Management
- Banking
- Change Management
- Leadership Development
- Program Management
- Sales Management
- Goal Development
- Reporting & Analysis
- Customer Satisfaction
- Employee Engagement
- Management
- Credit
- Training & Development
- Retail Banking
- Executive Management
- Customer Service
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