Denise Stemen

About Denise Stemen

A high-impact executive with 32 years of professional experience, including 22 years in the FBI. An innovative leader specializing in strategic planning, data-driven decision making, intelligence-driven investigations. Extensive experience in risk management and cyber security. A proven record of building cohesive and diverse teams, conceptualizing and executing strategy, conducting operations with global scope, and controlling costs without sacrificing mission capabilities. Practical experiences leading major crises; complex criminal, cyber, and national security investigations; and large-scale events. Specialties: Strategic Planning & Analysis; Operational Risk Management; Threat Analysis & Mitigation; Incident Response & Crisis Management; Business Continuity Management; EOC Operations and Incident Command Systems; Team Building/ Collaboration

Experience

1. Director, Customer Crisis Strategy & Response

   CrowdStrike

   Dec 2021 — Present · US

   I serve as a Lead for the CrowdStrike Customer Response Team (CRT) during widespread, cyber-related multi-customer response events. Simply, in this role I coordinate business units across CrowdStrike including Engineering, Intelligence, Services, Customer Success, Marketing/PR, and Legal during widespread customer response events. I maintain, operationalize and most importantly lead the end-to-end customer crisis response plan for the most critical security issues facing CrowdStrike and our customers. In this role, I advise department leadership at all levels. Protecting and maintaining customer trust is paramount.

Education

• University of Maryland Global Campus

  Master's degree

• Ohio University

  Bachelor of Science - BS