Denise Roberts
Business & IT Support Manager @Step Forward Tuition
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WORK HISTORY
Business & IT Support Manager @Step Forward Tuition
Manchester, GB
Strategic leadership & problem solving aligning business goals with IT solutions and driving continuous improvementBusiness operations & process improvement streamlining workflows, managing budgets & implementing efficient business systemsIT Support & Systems Management overseeing IT systems to ensure smooth daily operationsProject & vendor management leading tech initiatives & coordinating with external suppliers & service clientsStakeholder & Team communication supporting staff, students, and parents with clear guidance & a responsive service
EDUCATION
Axelos
ITIL v4 Foundation Certificate in IT Service Management
Experian
Agile Fundamentals
SITEC Training Centre
NCFE IT Technicians Certificate
Ultima Risk Management
ISEB Software Asset Management Essentials
FoxIT
ITIL v3 Foundation Certificate in IT Service Management
City College Manchester
GNVQ Advanced Business Studies
IAITAM
Certified Hardware Asset Management Professional (CHAMP)
Ultima Risk Management
ISEB Practitioner in Software Asset Management
City College Manchester
ITQ2
SITEC Training Centre
e-Quals Diploma for IT Practitioners
Moston College of F.E
Pre-Police Course
LearnDirect
ECDL (European Computer Driving License)
SKILLS
ABOUT DENISE ROBERTS
Results-driven Senior IT Asset Management Professional with expertise in IT asset lifecycle optimization, compliance, and cost efficiency. Skilled in inventory management, procurement, vendor relations, and IT service management tools like ServiceNow. Adept at implementing risk management, governance, and licensing compliance, ensuring seamless IT operations while reducing costs and mitigating risks. Strong analytical skills in data reporting, process automation, and asset utilization improvement. A collaborative communicator, aligning IT asset strategies with business objectives across IT, Finance, and Procurement. Based in Manchester, UK, seeking a Senior level role to drive efficiency and innovation.
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