Denise Martinez
Manager of Training & Development | Cross-Functional Team Leader in Food & Beverage Industry | Versatile Customer Service Expert
- Role
- Manager of Training and Development at Norms Restaurants
- Location
- Orange County, CA, US
- LinkedIn followers
- 500 followers
About Denise Martinez
Multi-skilled Restaurant Training & Development Manager with extensive experience leading cross-functional FOH & BOH teams. Well-versed in restaurant operations, food purchasing, and F&B cost controls. Facilitate engaging training & vendor relationships utilizing clear communication skills.Most notably, my 11+ year tenure at Norm\'s Restaurant has ascended from Trainer/Server, to my most recent role as Manager of Training & Development, overseeing all company-wide onboarding, training, employee development, New Restaurant Openings (NRO), cross-functional team operations, labor operations, cost controls, conflict resolution, and more. This versatile leadership skill set has allowed me to excel in the restaurant industry, sales, and custom service, resulting in long-term impact that\'s felt throughout organizations. Leadership skills include, but are not limited to:•Employee Training & Development• Manager Training & Development• New Restaurant Opening (NRO)• Restaurant Team Leadership• New Restaurant Training & Development• Executive Communications• Food & Beverage Cost Controls• Labor & Operations Controls• Customer Service• Staff Hiring & Retention• Sales & Business DevelopmentIn my personal time, I am an avid marathon runner and a healthy lifestyle advocate, having recently run a qualifying time for the Boston Marathon.
Experience
Manager of Training and Development
Apr 2024 — Present · California & Las Vegas, NV, US
Direct all training activities as assigned by the Director of Training, including the development & delivery of training programs for managers & hourly team members• Lead cross-functional teams in New Restaurant Openings (NRO) • Address operational challenges & drive improvements across all teams• Develop interactive training materials & educational resources to ensure timely and effective delivery of training programs across all departments• Partner with Ops to streamline hiring & onboarding, improving efficiency & reducing TTH• Analyze training data for process improvements that enhance employee development• Integrate & run various new training initiatives
Education
California State University, Fullerton
Bachelor of Arts - BA, Business Administration/Marketing
2017 — 2019
Arizona State University
Master of Science - MS, Organizational Leadership
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.