Denise Martino-Kern

National Sales Training and Development @Recovery Centers of America

King of Prussia, PA, US

Design, deliver, and continue to oversee the execution of a high-impact, nationwide New Hire Orientation (NEO) program for Sales and Treatment Advocate teams, accelerating time-to-productivity and equipping new hires with core competencies in strategic account planning, Salesforce CRM, territory management, clinical product knowledge, and organizational culture. The program consistently delivers measurable gains in onboarding satisfaction, early-stage performance, and overall team confidence.• Develop and facilitate advanced sales training programs grounded in modern selling techniques, CRM best practices, and consultative communication—boosting sales effectiveness and long-term skill application.• Collaborate cross-functionally with SMEs and leadership to create dynamic, learner-focused training solutions that drive engagement, adaptability, and alignment with business goals.• Implement and support performance improvement plans (PIPs) alongside sales leadership, delivering targeted coaching that promotes growth and accountability.• Evaluate and refine training strategies using KPIs, feedback, and performance data to ensure continued relevance, ROI, and alignment with evolving business needs.• Provide 1-on-1 coaching and in-field training to business development and customer service teams, enhancing quality and customer satisfaction through focused professional selling techniques.

Long Island University

Bachelor's degree