Denise L.

About Denise L.

I am a Customer Success executive with deep experience leading high‑performing teams, driving enterprise client outcomes, and developing Customer Success programs that increase retention, optimize value realization, and strengthen long-term partnerships.As VP of Customer Success at Radancy, I lead teams supporting global enterprise clients across Radancy’s talent acquisition SaaS solutions — ensuring excellence in delivery, adoption, and measurable business impact. My leadership approach centers on clarity, empowerment, and building systems that allow individuals and teams to thrive.I bring solid experience guiding organizations through growth, transformation, and operational maturity. My expertise spans:Enterprise customer lifecycle strategyTeam scaling, coaching, and organizational designRenewal, retention, and expansion frameworksCross-functional partnership with Product, Sales, and DeliveryExecutive stakeholder managementChange management and process optimizationData-informed Customer Success operationsSoftware adoption and utilizationCustomers know me as a great partner and often an extension of their teams. Colleagues know me as a steady, strategic, and thoughtful leader who creates clarity, builds culture, and develops people. I’m passionate about enabling teams to deliver best‑in‑class service — and helping customers achieve meaningful results.

Experience

1. Vice President, Customer Success, West

   Radancy

   Feb 2026 — Present

Education

• California State University, Los Angeles

  B.S., Business degree in Operations Management, minor in Economics

• SigmaWorks Group

  Lean Six Sigma Green Belt, Agency

  2009 — 2009

• Landmark

  Self Expression and Leadership Program

  2010 — 2011

• Los Angeles Harbor College

  A.S., Accounting Technology

• CFRE International

  Certified Fundraising Executive (CFRE), Fundraising

  2014 — 2020

Skills

• Direct Response
• Sales
• Integrated Marketing
• Management
• Training
• Business Development
• Budgeting
• Direct Marketing
• Leadership
• Email Marketing
• Fundraising
• Social Media Marketing
• Strategic Planning
• Marketing
• Invoicing
• Online Advertising
• Analysis
• General Awesomeness
• Marketing Communications
• Employee Management
• Direct Response Television
• Operations Management
• Advertising
• Social Media
• Budgets
• Direct Mail
• Nonprofits