Denise Tweed
Strategic Operations Leader | Gainsight Product Owner | Enabling Scalable, Data-Driven Customer Success
- Role
- Lead Program Manager Gainsight Product & Cs Strategy at SAS
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Denise Tweed
Creative, strategic, and grounded in execution - I build systems and processes that make teams more effective and connected. With 10+ years leading cross-functional programs, I’ve managed everything from platform implementations to global enablement and onboarding.As the strategic lead for Customer Success Operations and Gainsight Product Management at SAS, I focus on turning big ideas into practical, scalable solutions that drive results. Backed by an MBA in Organizational Leadership, I love simplifying complexity, empowering teams, and helping organizations work smarter.
Experience
Lead Program Manager Gainsight Product & Cs Strategy
Aug 2025 — Present
Serve as the strategic lead for Customer Success Operations and Gainsight product management, driving scalable systems, processes, and insights that empower over 400 global CSMs• Define and execute the operational roadmap for Gainsight, including governance, feature enablement, and cross-functional alignment with RevOps, IT, and Product teams• Lead strategy and implementation of digital onboarding and enablement programs, ensuring consistent, high-impact experiences for new hires and existing CS team members• Partner with CS leadership to establish data-driven processes for health scoring, success planning, and outcome measurement, aligning CS operations to strategic business goals
Education
UCLA
Bachelor of Arts, World Arts and Cultures & Film, Television and Digital Media
Mount Saint Mary's University
Master of Business Administration, Organizational Leadership
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