Denise Harkins McCraw

About Denise Harkins McCraw

Accomplished business transformation executive with demonstrated success leading and developing business readiness teams that enable operational and technical transformation by using change management methods along with data and analytics to fuel decisions and target ROI optimization from the front to the back end of a business. A strategic partner of c-suite executives and leadership teams I have proven success executing complex programs, managing cross-functional initiatives with personnel from disparate teams, developing relationships and group dynamics that inspire operational excellence and a shared passion for results, and diving into unknown territory to identify opportunities that enable a business to be ahead of the curve. Certification: Prosci Change Management Accomplishments and Success Record of Growth Strategy and Execution Leadership:• Spearheaded Business Transformation through Technology Innovation by facilitating the replacement of aged technology; reduced IT and business unit rework. • Pioneered Org Change Mgmt Methodology enterprise-wide enabling organizational transformation • Led the innovation of new revenue streams through developing and leveraging teams.• Operationalized Straight through Processing risk model saving $4M in labor savings.• Outsourcing transactional processes to gain KPI and budget benefits.• Established User Acceptance Testing team to minimize business and client disruption due to software upgrades.Technical Skills: Prosci (ADKAR); Proficient in Microsoft Office – Word, Excel, PowerPoint, Outlook, Mind view, MS Project; Documentum; Captiva; Pega; Tech Deployment; Performance Measurements (KPIs); User Acceptance Testing (UAT); Lean Six Sigma; IT Strategy; Requirements Analysis; Enterprise-wide Program Governance: Workplace by Facebook; SalesForce Marketing Cloud; ResWare; Training Development; ITIL; Info Mapping; CCMP; SharePoint, Confluence, Effective Communication, Global experience

Experience

1. Director Billing & Enrollment Operations

   The Standard

   May 2025 — Present

Education

• University of North Carolina at Greensboro

  BA, Liberal Studies

  2004 — 2009

Skills

• Analysis
• Pmo
• Leadership
• Business Process Mapping
• Internal Communications
• Coaching
• Visio
• Program Management
• Six Sigma
• Risk Management
• Relationship Management
• Vendor Relationships
• Business Analysis
• Microsoft Word
• Crm
• Customer Relationship Management (Crm)
• Internal/External Consulting
• Call Centers
• Lotus Notes
• Program Implementation
• Process Improvement
• Cross-Functional Team Leadership
• User Acceptance Testing
• Call Center
• Organizational Effectiveness
• Project Portfolio Management
• Change Management
• Strategic Planning
• Project Management
• Development of Employees
• IT Project & Program Management
• Governance
• Business Process Improvement
• Powerpoint
• Microsoft Excel
• Enterprise Content Management
• Organizational Reengineering
• Training
• Quality Assurance
• Continuous Improvement