Denise Gardner
Social Media Specialist at Hilton Worldwide
- Role
- Corporate Guest Relations - Social Media Specialist at Hilton
- Location
- Newton, TX, US
- LinkedIn followers
- 500 followers
About Denise Gardner
I am a customer service professional who is driven to succeed, and lead by example, while…
Experience
Corporate Guest Relations - Social Media Specialist
Feb 2015 — Present · Carrollton, TX, US
Rapid Response via multiple social media avenues. I work with guests to resolve concerns and/or address their feedback, creating a caring image of Hilton Worldwide and retaining or restoring the guests’ faith in the Hilton Brands. Also responsible for collaborating with hotel managers/owners to increase overall guest loyalty to the Hilton Brands.
Education
Trinity Valley Community College
English Language and Literature, General
Texas Tech University
Psychology
Skills
- Help Desk Support
- Customer Retention
- Customer Service
- Customer Satisfaction
- Training
- Sharepoint
- IT Service Management
- Windows
- Wireless Networking
- Telecommunications
- Software Documentation
- Bpo
- Quality Assurance
- IT Operations
- Cloud Computing
- Management
- Computer Hardware
- Project Management
- Network Administration
- Antivirus
- Outsourcing
- Voip
- Troubleshooting
- Customer Experience
- System Deployment
- Performance Management
- Crm
- Personnel Management
- Windows 7
- Networking
- Workforce Management
- Managing Employees
- Cisco Technologies
- Leadership
- Product Management
- Proven Leadership Skills
- Software Installation
- Hardware
- Operations Management
- System Administration
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