A Denise Dixon
Manager, Affiliate Operations @ iNDEMAND 📊 Harvard Business Analytics Certificate “Customer success isn’t a department; it’s a mindset built on trust, collaboration, and results.”
- Role
- Manager of Customer Success at Indemand
- Location
- Queens County, NY, US
- LinkedIn followers
- 500 followers
About A Denise Dixon
I’m passionate about creating efficient, data-driven strategies that enhance customer experiences while fostering long-term relationships. My background spans managing operations for millions of subscribers, improving processes, and collaborating cross-functionally to deliver measurable results. Whether it’s improving data accuracy, streamlining workflows, or developing customer retention strategies, I thrive in roles that challenge me to think creatively and execute with precision. WHAT I BRING TO THE TABLE: Expertise in client relationship management, data analysis, and operational efficiency. History of overseeing client relationships impacting hundreds of millions in revenue. Proven ability to develop cross-functional strategies that drive customer retention and satisfaction. Track record of contributing to DEI initiatives and workplace training programs. Ability to lead audits, analyze trends, and provide actionable insights for data-driven decision-making. Passion for fostering a collaborative, inclusive work environment that brings out the best in people. Skilled at managing internal teams and external stakeholders to achieve business goals. George Bernard Shaw said “The single biggest problem in communication is the illusion that it has taken place.” I believe we offer the most value when we are transparent and understand our goals. As such, I’ve built my career around simplifying complex challenges, communicating effectively, and ensuring data integrity to nurture the business community externally and internally.
Experience
Manager of Customer Success
Dec 2009 — Present
Assess customer care operational procedures for efficiency and improved accuracy- Confer with Director of Financial Operations for ad hoc projects- Support Content Partnership team with affiliate care- Database management for the analysis of subscriber growth and trends, viewership, and new product/content distribution- Design queries and reports
Education
State University of New York at Old Westbury
BA, Media and Communications/American Studies
1994 — 1998
NYU School of Professional Studies
Graduate Certificate, Grantmaking and Foundations
2008 — 2012
Momentum Education
Leadership and Coaching
2015 — 2015
York College of the City University of New York
Certificate, Grantwriting
2010 — 2010
NYU Tisch Art and Public Policy
Certificate, Music Industry Essentials
2020 — 2021
Harvard Business School Online
Certificate in Business Analytics
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