Denise Wojick

About Denise Wojick

As a Business Analyst with a passion for customer success, I bring a unique blend of analytical thinking and relationship-building to every client interaction. With experience in translating complex data into actionable insights, I’ve helped teams improve customer satisfaction, streamline operations, and align product offerings with real-world needs.Now pivoting into a Customer Success Manager role, I’m focused on driving value for clients through proactive engagement, strategic onboarding, and continuous support. I thrive in cross-functional environments, collaborating with Sales, Product, and Support teams to ensure customer goals are met and exceeded.

Experience

1. Business Analyst

   Cetera Financial Group

   Dec 2023 — Present

   I effectively defined business needs and collaborated with teams to enhance operational efficiency. • Mapped current workflows to identify and address inefficiencies within the organization. • Analyzed business data to support decision-making and improve platform performance. • Developed comprehensive Business Requirements Documents (BRD) utilizing Agile and Waterfall methodologies.Delivery & Testing: Manage backlog items, support Agile ceremonies, coordinate testing (functional, UAT, integration)

Education

• Endicott College

  AAS

  1991 — 1993

Skills

• Business Process Improvement
• Hp Quality Center
• Business Analysis
• Product Management
• Salesforce.com
• Sales Management
• Sales Operations
• Customer Service
• Financial Services
• Crm
• Competitive Analysis
• Proposal Writing
• Training
• Customer Relationship Management (Crm)
• Leadership
• Team Building
• Management
• Account Management
• Microsoft Office
• Sales
• Process Improvement