Denise Viau

About Denise Viau

As Director of VIP Relations at Payarc, I partner with our top merchants and ISO partners to deliver personalized, high-impact payment solutions that drive business growth. My focus is simple: to ensure our VIP portfolio not only processes transactions smoothly but also thrives in a complex, fast-moving payments landscape.With 15+ years of experience in merchant services, interchange optimization, fraud prevention, and compliance (including navigating Visa’s VAMP program), I help clients reduce chargebacks, improve approval rates, and protect revenue streams. I bridge the gap between relationship management and operational excellence — ensuring every VIP account receives proactive strategy, white-glove support, and measurable results.Throughout my career, I’ve built a reputation as a trusted advisor, problem solver, and advocate for partners and merchants at every stage of growth. Whether guiding a partner through a new integration, resolving high-priority issues, or delivering data-driven insights, my goal is always the same: to strengthen trust, drive growth, and turn complex payment challenges into competitive advantages.If you’re looking for a partner who understands both the human and technical sides of payment processing, let’s connect.

Experience

1. Director Vip Relations

   Payarc

   Nov 2024 — Present

Skills

• Corporate Social Responsibility
• Digital Media
• Microsoft Office
• Integrated Marketing
• New Media
• Reputation Management
• Blogging
• Marketing Strategy
• Analyst Relations
• Online Advertising
• Event Management
• Digital Strategy
• Crisis Communications
• Editing
• Newsletters
• Digital Marketing
• Thought Leadership
• Corporate Communications
• Copywriting
• Strategic Communications
• Email Marketing
• Community Management
• Public Affairs
• Public Relations
• Internal Communications
• Media Relations
• Publicity
• Social Networking
• Social Media Marketing