Denise Turlier

About Denise Turlier

Team Lead and Lead Client Success Manager specializing in branded calling solutions for the telecommunications industry. I lead a team dedicated to driving client satisfaction through strategic account management and seamless technical implementations.With expertise spanning both people leadership and technical operations, I bridge the gap between complex telecom solutions and client success. I oversee end-to-end implementation processes, ensuring our branded calling platforms are deployed efficiently while delivering measurable value to enterprise clients.My approach combines hands-on technical knowledge with a commitment to developing high-performing teams. I focus on empowering my team to excel in client relationships while maintaining operational excellence across deployments, integrations, and ongoing support.Key areas of focus include team development and coaching, technical implementation management, client onboarding and retention, cross-functional collaboration, and process optimization for scalable growth.I\'m passionate about leveraging technology to solve real business challenges and building teams that consistently exceed client expectations.I am adept at guiding strategic conversations across technical, business, and executive levels, facilitating the achievement of customer business objectives through tailored technology investments. I am fluent in Spanish and is working diligently on beginners French and ASL.

Experience

1. Lead Client Success Manager, Team Leader

   First Orion

   Dec 2025 — Present

   Lead, manage, and motivate a team to achieve set objectives• Assign tasks, set deadlines, and monitor progress to ensure timely project completion• Foster a positive and collaborative team environment by providing guidance and support• Act as a liaison between team members and senior leaders, communicating updates and progress to both leaders and the team members• Identify areas for improvement in processes and workflows, implementing changes to enhance efficiency• Ensure compliance with company policies, standards, and procedures

Education

• TT Madrid

  TEFL (Teaching English as Foreign Language) Certified, Business English and Grade Level English

  2013 — 2013

• Western Kentucky University

  BA, Modern Languages; Spanish

  2002 — 2007

• Western Kentucky University

  BS, Design, Merchandising and Textiles

  2002 — 2007