Denise Thomas
Branch Manager Private Client @Chase
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WORK HISTORY
Branch Manager Private Client @Chase
Tempe, AZ, US
Manage an innovation branch with a reduce staff focusing on relationship building and digital adoption. Pilot for innovation branches for one EATM in the lobby and an EATM in the vestibule.Extensive experience with customer contact and ongoing customer relationships· Leadership skills in sales and service process and regularly goes above and beyond toassist others· Demonstrated ability to coach high-quality sales and service interactions· Demonstrated knowledge and ability to effectively execute sales processes in a teamenvironment· Demonstrate knowledge of all aspects of branch operations, including paying andreceiving transactions, regulatory compliance, and Bank Policy and Procedure· Excellent probing, communication, analytical, problem solving, and decision-making skillsto effectively uncover and resolve complex customer and employee issues· Proficiency with Windows PC navigation and software, including Excel and Word
EDUCATION
Ashford University
Bachelor of Arts - BA, Business Administration, Management and Operations
Kent State University
attended 3 yrs, Business Administration and Management, General
Bryant & Stratton College-Cleveland
ASSOCIATE IN APPLIED BUSINESS, MICROCOMPUTERS SYSTEMS MANAGEMENT
ABOUT DENISE THOMAS
Experienced Branch Manager with a demonstrated history of working in the financial services industry. Skilled in Negotiation, Microsoft Word, English, Java, and HTML. Strong sales professional graduated from Ashford University.
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